c7778's Privacy Policy & Data Protection
This policy contains a complete description of how your personal information is collected, stored, used, and kept secure on the c7778 platform.
Introduction & Scope
c7778 ("we", "our", "platform") is an online gaming and sportsbook service operated for users in Bangladesh. We firmly believe that protecting the privacy of your personal information is our primary responsibility. This Privacy Policy ("Policy") describes in detail how your information is handled across c7778's website, applications, and related services.
This Policy applies to all registered members, prospective members, and anyone using any service on the c7778 platform. By creating an account or using our services, you are considered to have accepted the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us.
We may update this Policy as needed. For any significant changes, we will notify you through the site or at your registered email address.
What Information Is Collected
c7778 collects only the information needed to provide you with accurate and uninterrupted service. We may collect the following types of information:
Personal Identity Information
- Full name, date of birth (for age verification)
- Email address and mobile number
- National ID card or passport details (where identity verification is required)
- Permanent address and postal code
Financial Transaction Information
- Partial details of bKash, Nagad, Rocket, Upay, or bank accounts
- Deposit and withdrawal history
- Transaction amounts and timestamps
Technical & Usage Information
- IP address, browser type, and operating system
- Unique device identifier (Device ID)
- Browsing behaviour on the site, click patterns, and session duration
- Information obtained from cookies and similar tracking technologies
- Gaming activity logs (bet amounts, game types, timestamps, etc.)
Communication Information
- Content of messages sent via live chat and email
- Details of complaints and requests made to customer support
Methods of Data Collection
c7778 collects your information in the following ways:
Information you voluntarily provide during account registration, form completion, identity verification processes, or when contacting customer support.
When you use the c7778 platform, information is automatically collected through cookies, web beacons, log files, and similar technologies.
Information may be received from payment processors (bKash, Nagad, Rocket, Upay, banks) and identity verification service providers for the purposes of transaction confirmation and fraud prevention.
Cookies are used to improve site functionality, remember your preferences, and analyse usage statistics. Options to manage cookies are available in your browser settings.
Purpose of Data Use
c7778 uses your information only for lawful and fair purposes. Ensuring transparency in every use is our commitment.
- Account management and identity verification: To create and manage your account, confirm your identity, and maintain a one-account-per-user policy.
- Payment processing: To successfully complete your deposits and withdrawals and to ensure the security of transactions.
- Customer support: To resolve your questions and complaints quickly and effectively, and to improve service quality.
- Security and fraud prevention: To prevent unauthorised access, fraudulent activity, and money laundering (AML).
- Responsible gaming: To monitor your gaming behaviour, identify problematic patterns, and provide assistance where needed.
- Service improvement: To analyse user experience and improve the platform's functionality and features.
- Legal compliance: To comply with applicable laws and regulations and to respond to any lawful requests from relevant authorities.
- Relevant communications: To send important account updates, security alerts, and service-related information.
Data Sharing & Disclosure
c7778 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Provider Partners
Only the minimum information necessary is shared with third parties who assist us with payment processing (bKash, Nagad, Rocket, Upay, bank transfers), identity verification, technical infrastructure, and customer support. These partners operate under strict confidentiality agreements.
Legal Obligations
Information may be disclosed in response to a court order, a lawful directive from a government authority, or a requirement under applicable law. Such disclosure is always limited to the minimum amount necessary.
Fraud & Security
If fraud, money laundering, or any other unlawful activity is suspected, information may be shared with the relevant authorities or financial intelligence agencies.
Business Transfer
If there is a change in ownership or management of c7778, user information may form part of that transfer. In such cases, existing privacy commitments will be maintained and you will be notified in a timely manner.
Data Security Measures
c7778 applies industry-standard security measures to protect your information. The key components of our security framework are described below:
All data exchanged between you and our servers is secured with 256-bit SSL encryption, making it impossible for third parties to intercept.
All sensitive data stored on our servers is kept in encrypted format. Passwords are never stored in plain text — only in hashed and salted form.
Only authorised staff can view your information, and only to the extent necessary. Strict role-based access controls are in place.
System security is tested regularly. Automated monitoring systems are active to detect any suspicious activity.
While we apply the highest protective measures, transmitting information over the internet is not entirely without risk. We ask that you keep your account password confidential and notify us immediately if you notice any suspicious activity.
Data Retention Period
c7778 retains your information only for as long as necessary. The following criteria are considered when determining retention periods:
- Account information: For as long as your account is active and for the period legally required after account closure.
- Transaction and financial records: For the period required under financial regulatory law, generally 5–7 years.
- Customer support communications: For a reasonable period after a complaint is resolved.
- Technical logs: For the period required for security and fraud prevention purposes.
Once the designated retention period has ended, c7778 securely deletes or anonymises your information.
Your Rights
c7778 respects your data protection rights. You may exercise the following rights:
You may request a copy of the information we hold about you.
If any of your information is incorrect or incomplete, you may request that it be corrected.
You may request deletion of information that is not subject to a legal obligation to retain. If any information must be kept for legal reasons, you will be informed.
In certain circumstances, you may request that the processing of your information be restricted.
You may request the information you have provided in a structured and readable format.
You may object to the processing of your information for specific purposes.
To exercise any of the above rights, please contact us. We will process your request within a reasonable timeframe.
Cookie Policy
Cookies are used on the c7778 platform to improve your experience. Cookies are small text files stored on your device.
Types of Cookies
- Essential cookies: Required for the core operation of the site. Without these, the site will not function properly.
- Functionality cookies: Used to remember your preferences and settings, such as language selection.
- Analytics cookies: Used to analyse site usage and improve functionality.
- Security cookies: Used to detect fraud and keep your account secure.
You can delete cookies or refuse to accept new ones at any time through your browser settings. Please note that disabling cookies may limit some features of the site.
Protection of Minors' Privacy
c7778 is operated for individuals aged 21 and above only. We do not knowingly collect information from any minor. Age verification measures are in place at the time of registration.
If we become aware that a minor's information has been collected by mistake, we will delete that information immediately and close the associated account. If you become aware of an account belonging to a minor, please contact us.
Policy Changes & Updates
c7778 reserves the right to amend this Privacy Policy as circumstances require. This Policy may be updated as a result of legal changes, technological developments, or changes to our services.
If any significant changes are made, we will:
- We will publish a notice on the main page of the site;
- We will notify registered users by email;
- We will clearly state the effective date of the new policy.
If you continue to use c7778 after any changes, you will be considered to have accepted the new policy. We therefore recommend visiting this page regularly.
Contact & Complaints Process
If you have any questions, concerns, or complaints about this privacy policy, please contact the c7778 privacy team. We will process your request promptly.
Our customer service team is available in Bengali and English 24 hours a day, 7 days a week. We are always ready to answer your questions on privacy-related matters.
For more information, you can visit our FAQ page, or read About Us to learn more about c7778.